At HotGirlDoll, we take pride in being the official authorized vendor of TPE and Silicone sex dolls. We've established strong partnerships with renowned sex doll manufacturers, including WM, YL, SE, and many others. Our commitment to authenticity and quality is unwavering.
Authenticity Guaranteed
Every branded sex doll you purchase on hotgirldoll.com is 100% authentic. We've obtained authorization certificates from multiple TDF accredited manufacturers, ensuring that you receive only genuine products. Even if some manufacturers don't provide certificates, rest assured that you can trace all your orders back to the original manufacturers. We are firm in our stance: NO COUNTERFEIT HERE!
Full Money Back Guarantee
We're confident in the quality of our products, which is why we offer a comprehensive money-back guarantee on all orders. If your doll arrives faulty or misdescribed, we've got you covered. We're here to make things simple for you.
How Does the Money Back Guarantee Work?
When you receive your doll, you must inspect it immediately - from head to toe. Do not use your doll before inspection. We recommend taking photos of the exterior of the box and of the doll as you unbox it.
If you find that there are any issues with your doll or damage, please report it to us immediately using our contact form [here](#contact-form).
When reporting an issue, please specify as detailed as possible, the exact problem/s. Please include any clear photos or videos.
What Is Not Covered Under the Money Back Guarantee?
Certain aspects are not covered under our money-back guarantee:
Skin:
Very minor skin imperfections and slight variations in the skin's surface caused by the manufacturing process such as injection sites and seam lines from the moulds are not considered defects.
Finger & Toe Nails:
Occasionally, nails on the dolls may become loose during transit.
Eyelashes:
Occasionally, eyelashes can also become loose.
Makeup:
Every doll is hand-made, and there will be minor discrepancies with every doll being slightly unique. You will receive photos of your doll before it is shipped from the workshop.
Used dolls:
Used dolls are not eligible for a refund, but we are open to resolving issues and helping where we can.
User damage:
Damage caused by mishandling or negligence by the customer is not covered.
Custom Dolls:
If you have made specific requests or have custom requirements, your doll is considered bespoke. We will happily discuss returning and refunding the sex doll if it is genuinely faulty or not as described/ordered.
